Just a Good Ol’ Fashioned Sensible Lesson in Social Media

BabyonPhone

Sometimes we just need to go back to the basics, where it all started. Getting all caught up in the hype of the “thing” can be overwhelming at times. Social media has become a monster and is gobbling up as much attention as it can. Maybe you feel as though it’s too much to deal with. Look no further. Let’s take it a step at a time; in fact, we even have a giant picture (infograph) at the end that will explain it all.

The top social media that will make your business more accessible, in touch with your market and marketable are (whether you do it or hire someone else to do it):

wordpressBlogs—tell your story and connect with your market at least once a week then connect that blog to your social media. Use blogging to make a personal touch with people and let them see the “everyday” in what you do.

FBFacebook—you should be on Facebook every day in some way, posting interesting articles related to your business, posting interesting pictures that connect with your market, and engaging while asking people to comment, like or share your posts.

TwitTwitter—Tweets are fleeting and quick so there should be more of them, at least three a day—make them varied between business, fun and promotional, always using hashtags to keep your posts trending.

LInLinkedIn—Keep it professional, only posting business related articles and blogs. When you are connected to groups that relate to your business, don’t forget to post to those groups and become more interactive with them.

G+Google+–This combines LinkedIn and Facebook where you can gather people together to hang out but with a purpose toward your business or industry. The key is get connected and get more people in your circles.

PinPinterest—Show off what you do visually—pictures will grab people before words ever do.

YTubeYouTube—Video is fast becoming a real powerhouse–it can be anything that represents your business or even interviews of significance to your industry. It’s ok to throw in some fun as well. This keeps it personable to your audience.

If you’re just starting out, take a few of these social connectors and start connecting or, in hiring someone else to do it, make sure you are well represented across the board. The infograph below will help you with a schedule of sorts to know how often to post as well as some other great information to keep your social media posting organized and effective.

Are you well-connected or are there some takeaways to make your social media stronger? You can connect with us on Facebook, Twitter, LinkedIn, Pinterest, Google+, Digg, Stumbleupon, Reddit, Tumblr, and YouTube. www.kromamarketing.com

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Epitaph

George Lewis – When The Saints Go Marching In

Yesterday I went to a funeral. I know you must be thinking, “Why in the world do I want to read a blog about going to a funeral?” But it wasn’t just any funeral. It was a celebration of a man my family has known for many years, who has impacted his world, who has made an impression so great, people from all over the world wrote epitaphs of love, honor, and respect. If you had been sitting there and hadn’t known him, you would be able to walk out of that church with a great admiration for the man.

It got me thinking, what do I want people saying about me when I’m gone? And what about you–what do you want people to say about you when you are gone?

But why plan for the end of life when you could plan for now; so what do you want people saying about you tomorrow? And what about your business–what do you want people saying about your business tomorrow?

It doesn’t have to take a funeral to put things in perspective. Or does it?

I think by now you’ve read the statements regarding the importance of social media. If you aren’t using social media for business, you could be playing your own funeral dirge . . . soon.

Jeremy Blanton in The Social Revolution says,“The ROI of Social Media is your business will still exist in 5 years,”and he said that in June of 2011.  Eric Qualman said in May 2010, “Social Media isn’t a fad, it’s a fundamental shift in the way we communicate.” He also said, “We don’t have a choice on whether we DO social media, the question is how well we DO it.” We are almost in 2013. Watch this:  http://youtu.be/QUCfFcchw1w

It’s not too late but you’ve got to jump on board now or you could be hearing this soon:

Magnificent Sevenths – Funeral Procession: In the Sweet Bye and Bye

Talk to us . . . does social media make you feel impending doom or celebration? We can help you celebrate and embrace the future instead of dread it. www.kromamarketing.com

Taking Care of “Baby”

“Diaper backward spells repaid. Think about it.”
–Marshall McLuhan

As we Skyped with a client this week, we got to look into the eyes of reality for most business owners:  wide-eyed, blurry, confused, and scared spit-less. Like parents of a brand new baby for the first time, this client’s realization has become one of shock and “Awwwww”. I have this business, a precious commodity, that I must take care of but how in the world do I manage, let alone afford to feed it and keep it in diapers! Ok, maybe I was getting my analogies mixed up but, seriously, that is the agonizing question:  How do I keep this business going, growing, thriving and building in this economy? SOCIAL, that’s how!

Beverly Macy is co-author of The Power of Real-Time Social Media Marketing, who teaches Executive Global Marketing and Branding and Social Media Marketing for the UCLA Extension and is executive producer of Gravity Summit TV. She recently wrote an article for Huffington Post and in it she said “A corporate officer of a large multinational bank recently said to me, ‘It’s as if there is a red line drawn down the middle of the organization. On one side are those who ‘get’ social media and the importance of becoming a social enterprise. On the other side are those who simply don’t. And it’s starting to affect our productivity and business results.’ Bringing the ‘other side’ to the table is the next big wave inside Fortune 500 organizations. This is one of the biggest management undertakings ever — bigger than pay for performance; bigger than quality management; bigger than Six Sigma; certainly bigger than sustainability.”

Hey, those of you on the other side of the red line! Yeah, you! Wake up and smell the poopy diaper! It’s time for a change! We are already on the crest of the social media wave, and we all know what happens if you can’t ride the wave. Here’s how B2B’s are trying to ride the wave now:

Temple Stark in Keep Up With Marketing Trends The Smart Way says, “Keeping up with what’s going on in promoting your industry means you don’t fall behind. Keeping ahead means you make the competition look like they’re falling behind.” That means we need to go with the trend now because many won’t. We’ve got to get on board and make the journey, even if we’re kicking and screaming, because we will be left behind if we don’t. The trend: SOCIAL and CONTENT MANAGEMENT!

Ms. Macy concluded by saying: “2013 is going to be super exciting. The economy will eventually improve. When it does, the organizations that are social, mobile, in the cloud, and using big data will be on top. The rest of you will wonder what happened. It’s not a bubble, it’s a wave. And if you don’t know that, you’re not on it. Get social now!”

Bam, there you have it. How are you taking care of your “baby”? Tell us, we really want to know!

If you need more information on how to get SOCIAL then contact us at Kroma Marketing.

POWER TO THE PEOPLE!

Who has the power? In a consumer driven society, it would be nice to think that the people who control business decision making—the CEO, the CFO, the COO, or even the CSO—would be the power dealers in business. Ah . . . you would be wrong. In fact, you couldn’t be more wrong. Now, more than ever before, business must bow down to the power-brokers:  the people. And social media is their weapon.

We’ve seen multiple examples of the social media impact on politics, especially lately, on this “eve” of one of the most important elections to date. We’ve seen the immediacy of social media impact on entire countries and their dictators (see the infographic below). An example of social media in the everyday workings of government was recently presented by Odysseus Bostick, educator, social media believer and speaker for TedX  conference in Santa Monica on “Collaborative Governing Through Social Media” when he talked about Cory Booker, Mayor of New York/New Jersey.

“He’s like a dynamo. He just never stops. He has over a million people following him on Twitter; a lot of them living in the city. They use it because he responds. And they’ll ask him [something] . . . because they know Mayor Booker will answer it. He actually answers them which builds a relationship between him and his constituents. And it’s every day and it’s real and it’s in real time and it’s instantaneous. And so that’s kind of a mutually beneficial relationship because he always knows what’s wrong, when it goes down, and who’s complaining. With other social media tools, he can actually aggregate all the tweets that come to him geographically and pin point series of problems.”

And so it is in business. It’s the people the business serves that have the power. If the business owners, C-levels, management, or front liners don’t have people, they don’t have a business. If they don’t have a buyer, they don’t have an income. If they don’t have anyone listening, they don’t have an audience. It’s really pretty simple, isn’t it? Yet, do we really get it? Those in business may keep taking the baton back, as if they had in the first place, because, frankly, BUSINESSES WANT THE POWER! Right?

Consider this . . . If the people have the power, what do businesses do differently that hasn’t been working for them up until this moment? That is the million dollar question, isn’t it? Because, if a business can answer that, they might just do business right.

What do you think needs to be done differently in “business” (yes, I’ll let you act like it’s hypothetical)? We would love to hear from you! www.kromamarketing.com

Social Media’s Crib Sheet

“To business that we love we rise betime, And go to’t with delight.”
Antony and Cleopatra, IV.iv

Remember in school when you were told you had to read a Shakespearean work and you had that pit in your stomach because you knew when you actually sat down to try and read it you would have no idea what they were talking about. What was the first thing you did? You went for the crib sheet or “Shakespeare for Dummies,” the days before there were “SparkNotes” websites.

The social media layman probably feels the same way when it comes to navigating through the throngs of various types of networking sites and media share possibilities! IT’S TOO MUCH INFORMATION! Not only that, sometimes it’s in a @completely #different #language!

In talking to a client the other day about the state of their social media assets, I realized they really didn’t have a clue about what we were doing as their marketing firm. They sort of knew we were “posting” and “blogging”, linking and connecting but they really didn’t understand the “why” or the “how” of what we did and how that impacted their business (even with analytic reports every month). It was amazing to watch the client’s face when she began to get it. In fact, it really kind of scared her a little. We were bringing in business!

Those of us in the throes of this business every day lose touch with our clients’ level of understanding. So if you are a little “social media illiterate” here’s a “cheat sheet” breakdown of the top tier in social media. Or in the spirit of Shakespeare, “Hither thou to thine crib sheet (below) and make haste, pray thee, to possess thine social media wisdom!”

What’s got you scratching your head in the social media world? We would love to hear from you! www.kromamarketing.com

Emotional Investment . . . Emotional Capital

Upon sending our daughter off to her first school homecoming dance with a boy we hardly know, I realized the emotional investment it took to prepare her and us for this giant leap and to making sure she was safe and in good hands. Of course, my husband made sure to grip the boy’s hand, make eye contact with him, pull him in a little and say “Make sure my daughter gets home safe, son.” All the while, my husband was grinning a little evil grin to remind the babbling boy that he knew where to find him should anything happen to her.

Emotional investment . . . emotional capital. In the age of social media becoming one of the greatest influences on how we do business and how we market business, we need to pay attention to the things we do to invest emotionally in making our business a success so that the emotional capital that is gained is positive. Since social media has come into play, it’s more important than ever to realize the immediacy of what we do to invest in connecting with the customer.

First coined by Coca-Cola president Steven J. Heyer, “emotional capital” is the value of the feelings and perceptions held by the customer towards your business.  I can think of nothing that will influence that value more in today’s business than social media. Our investment in connecting with our audience through the social arms of Facebook, Twitter, LinkedIn, or blogging through Reddit, Tumblr, Blogger, or sharing media through Instagram, Youtube, or Flickr will say everything about how our business values knowing our customers and what they want.

In “The Key to Social Media Success Within Organizations” Huy and Shipilov explain the study they did to see what resonated with organizations internally that builds emotional capital. They found that there are four components that make the difference to the internal customer:

  • Authenticity
  • Pride
  • Attachment
  • Fun

What if we marketed our business the same way to our external customer and used social media to do it? What would that look like?

1. We would create connection with the customer through our blogging or posts that reveal the authenticity of who we are as a business and what we really want them to know and to feel as a customer.

2. We would show our pride in the quality of what we produce as a business by displaying it through our social networks and how we interact with and treat the customer in going above and beyond their expectations.

3. We would connect with the customer on a more personal level to show that we as a business are committed to attachment with them for the longer term.

4. We would show the fun side of the company through Youtube or Facebook and how we as a company are just people too through celebrations and achievements we have made along the way.

Emotional capital can be a positive or negative value. If we are to make it positive, we need to invest in social media to make it happen. The customer is watching to see if you are committed to connecting with them. If you don’t show up on the social media scene, that will be their answer.

Let us help you make that connection. www.kromamarketing.com

The 90%

How important is knowing a percentage? Very important. For instance, when you ask your teenager how much milk is left in the jug that they just guzzled, “some” doesn’t really tell you if you need to go out and buy another one. Or if you’re looking forward to that last piece of pie in the fridge after work that you hid behind the giant jar of pickles, knowing there is only 1/8 left is extremely important! What about that water usage this last summer?! The percentages there speak for themselves.

So when it comes to business, percentages speak loud and clear here as well, if we pay attention, that is. A survey was done of 600 small business across the US to find out how they view social networking. 90% said they are actively engaged. 90%! It’s obviously important and relevant to the world in which we do business AND it’s where business is being done. Of those businesses, 74% said that social networking was as valuable and probably more valuable than networking in person. Moreover, when 42% say that 25% of their NEW customers say they found their business through social media such as Facebook, social networking is not only necessary, it’s actually vital to the small business!

This infographic shows just how social networking stacks up in small business. Contact us HERE at Kroma and we can help you join “The 90%” and make social networking work for you and your business.Image

Social Media Facts & Figures

Future growth – An estimated $716 million will be spent on social media this year.

A Negative customer review on YouTube, Twitter, or Facebook can cost a company about 30 customers.

The world spends over 110 billion minutes on social networks and blog sites.

What Makes People Retweet?

  • Interesting content – 92%
  • Funny – 64%
  • Personal connection – 66%
  • Incentive – 32%
  • Celebrity tweet – 21%

Facebook User Averages          

  • 2.7 billion likes everyday
  • 20 minutes time spent per day
  • 250 million photos uploads daily
  • 57% female/43% male
  • 130 friends & 80 page likes

Fortune 100 Companies Averages

  • 27 tweets per week
  • 3.6 Facebook posts per week
  • 7 blog posts per month
  • 10 videos per month

World’s Most Popular Brands Online (in order)

  • Google – 82%
  • Bing – 62%
  • Facebook – 54%
  • Yahoo! – 53%
  • Microsoft – 48%
  • YouTube – 47%
  • Wikipedia – 35%
  • AOL – 27%
  • Ebay – 26%
  • Apple – 26%

For more about Kroma Marketing, contact us here.
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Sources: http://www.dazeinfo.com/2012/01/07/social-media-facts-figures-and-statistics-2012-infographic/http://www.insideview.com/images/social-media-infographic.png

Google’s New Privacy Policy

You may have been hearing a lot about the new Google privacy policy going into effect today, but don’t let it scare you. What it really is, is a newer, consistent, easier to read, and easier to understand policy. You see, before, Google had over 60 privacy policies covering their many products and features. Now, they are introducing just one. Sounds great, right? We think so! Privacy policies may not be the most exciting read on the internet, but they certainly are important. So here is a video from the people at Google, to explain the changes they have made.

For all of your marketing needs, contact Kroma Marketing.

Best Technology Sh*t People Say Videos

Here is the list of our five favorite technology related Sh*t People Say videos!! Have you seen them all? Comment below if there are others that belong on this list that we haven’t seen!

 

Sh*t Web Designers Say

 

Sh*t Graphic Designers Say

 

Sh*t People Say On Facebook

 

Sh*t Nobody Says

 

Sh*t People Say About Sh*t People Say Videos

Creating innovative social media campaigns for businesses; Kroma Marketing